Confirmations: Once we receive your order, you can expect one email immediately that will confirm that an order has been placed. A second email will be sent with a delivery estimate. A third email is sent with tracking info when shipped. Shipping: We use the least expensive ground shipping offered by UPS, FedEx, or USPS. Deliveries: These days signatures are not required. If no one is home at the delivery location, the driver will leave your package(s) somewhere near your front door. If you have any special delivery instructions, we recommend placing a note on your front door on the delivery date with your name, request, and tracking number.
Purchases being installed: Local Installations: Please refer to the information list under "Local Installations" in our Main Menu. Returns:
You will need an RGA # (Return Goods Authorization Number. Not all items get returned to our NY location. By requesting an RGA, we can be certain your item is returned to the correct location. Our prices include shipping and there is no addition handling fees to have your item delivered. However, if you return an item... you will be responsible for the cost of the return shipping, plus a 15% re-stocking fee to cover the original cost of shipping the item to you.